{"xsrfToken":"ef1f74207fe5c50afe5207e1d6da499d470a36cd_lout","branding":{"id":"10","key":"rih","name":"RRCC IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"RRCC IT HELPDESK","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helpdesk","sharedPortalName":"RRCC IT HELPDESK","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#891a1c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"10","key":"rih","projectId":10016,"serviceDeskId":10,"name":"RRCC IT Helpdesk","description":"<p>Welcome! You can raise a request for RRCC IT Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"175","name":"AV Equipment Request","descriptionHtml":"","callToAction":"AV Equipment Request","introHtml":"<p>Request AV Equipment</p>","icon":10496,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[32],"key":""},{"id":"169","name":"AV Service Request","descriptionHtml":"","callToAction":"AV Service Request","introHtml":"<p>Report an Audio Visual issue.</p>","icon":10512,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[31],"key":""},{"id":"144","name":"Computer & Peripherals ","descriptionHtml":"","callToAction":"Computer & Peripherals ","introHtml":"<p>Computer, Monitor, Smartboard, peripherals, etc.</p>","icon":10470,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[31],"key":""},{"id":"148","name":"Event Request","descriptionHtml":"","callToAction":"Event Request","introHtml":"<p>Request ITS support at your event</p>","icon":10546,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[32],"key":""},{"id":"128","name":"ITS Purchase","descriptionHtml":"","callToAction":"ITS Purchase","introHtml":"<p>Purchasing Ticket Type</p>","icon":10536,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[32],"key":""},{"id":"177","name":"ITS Support","descriptionHtml":"","callToAction":"ITS Support","introHtml":"<p>General ITS Support Issues</p>","icon":10563,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[31],"key":""},{"id":"172","name":"Move Equipment","descriptionHtml":"","callToAction":"Move Equipment","introHtml":"<p>Get assistance moving equipment/offices/etc.</p>","icon":10532,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[32],"key":""},{"id":"137","name":"Network","descriptionHtml":"<p>This ticket type is used to notify IT of a network issue with a wireless or wired connection.</p>","callToAction":"Network","introHtml":"<p>Let us know something is wrong with the network (wireless or wired).</p>","icon":10474,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[31],"key":""},{"id":"136","name":"Application","descriptionHtml":"","callToAction":"Application","introHtml":"<p>Software and Web based requests and errors</p>","icon":10483,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"174","name":"AV Event Request","descriptionHtml":"","callToAction":"AV Event Request","introHtml":"<p>Request AV support at your event</p>","icon":10546,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"135","name":"Checkout","descriptionHtml":"","callToAction":"Checkout","introHtml":"<p>Equipment Checkout Ticket</p>","icon":10532,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"138","name":"Cleaning","descriptionHtml":"","callToAction":"Cleaning","introHtml":"<p>General cleaning of rooms and equipment.</p>","icon":10562,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"107","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"131","name":"Cybersecurity","descriptionHtml":"","callToAction":"Cybersecurity","introHtml":"<p>Ticket type for phishing and malicious activity</p>","icon":10540,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"101","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"176","name":"FAQ","descriptionHtml":"","callToAction":"FAQ","introHtml":"<p>Frequently Asked Questions</p>","icon":10498,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"180","name":"Furniture","descriptionHtml":"","callToAction":"Furniture","introHtml":"","icon":10497,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"146","name":"Imaging","descriptionHtml":"","callToAction":"Imaging","introHtml":"<p>Imaging device</p>","icon":10507,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"106","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"145","name":"Knowledgebase","descriptionHtml":"","callToAction":"Knowledgebase","introHtml":"<p>Create, Update, Remove Knowledgebase</p>","icon":10523,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"127","name":"MACD","descriptionHtml":"","callToAction":"MACD","introHtml":"<p>Modify Add Change Delete</p>\n<p>The following will fall under this ticket type:<br> Account Creation Request<br> Account Disable Request<br> Account Email Permissions<br> Name Changes<br> Shared Drive Permissions<br> Please be sure to include the Snumber of the user you are requesting access for</p>","icon":10507,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"147","name":"Managed Print","descriptionHtml":"","callToAction":"Managed Print","introHtml":"<p>Networked Multi-function Printer/Copier/Scanners and PaperCut</p>","icon":10529,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"140","name":"MFA","descriptionHtml":"","callToAction":"MFA","introHtml":"<p>Multi Factor Authentication Support</p>","icon":10471,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"179","name":"New Employee","descriptionHtml":"","callToAction":"New Employee","introHtml":"","icon":10499,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"149","name":"Office 365","descriptionHtml":"","callToAction":"Office 365","introHtml":"<p>Productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more</p>","icon":10525,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"141","name":"Outage-Incidents","descriptionHtml":"","callToAction":"Outage-Incidents","introHtml":"<p>Ticket for outage incidents</p>","icon":10521,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"171","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Get assistance resetting your password.</p>","icon":10561,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"143","name":"Permissions","descriptionHtml":"","callToAction":"Permissions","introHtml":"","icon":10506,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"132","name":"Physical Security","descriptionHtml":"<p>Describe request as it pertains to employee RFID card, permissions for door access, security cameras, or problem.</p>","callToAction":"Physical Security","introHtml":"<p>Used to grant access to our Door and Camera System or report a problem</p>","icon":10513,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"173","name":"Referral","descriptionHtml":"","callToAction":"Referral","introHtml":"","icon":10514,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"103","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"104","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen.</p>","icon":10512,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"105","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"130","name":"Server","descriptionHtml":"","callToAction":"Server","introHtml":"<p>This ticket type is designated for all requests and issues related to server management, performance, and security. It encompasses tasks such as server deployment, configuration updates, maintenance activities, troubleshooting server issues, server upgrades, and decommissioning.</p>","icon":10528,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"166","name":"Smartphone/Tablet","descriptionHtml":"","callToAction":"Smartphone/Tablet","introHtml":"<p>New iPhone or iPad</p>","icon":10471,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"170","name":"Storage","descriptionHtml":"","callToAction":"Storage","introHtml":"<p>Used when storing equipment.</p>","icon":10538,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"168","name":"Surplus","descriptionHtml":"","callToAction":"Surplus","introHtml":"<p>Report hardware to be sent to surpluse.</p>","icon":10512,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"134","name":"Telecom","descriptionHtml":"","callToAction":"Telecom","introHtml":"<p>Telecommunications Tasks</p>","icon":10563,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"129","name":"VDI","descriptionHtml":"","callToAction":"VDI","introHtml":"<p>Issues / Requests for our Vlabs environment</p>","icon":10550,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Report an Issue"},{"id":32,"name":"Submit a Request"}],"orderMapping":{"32":[175,148,128,172],"34":[177],"31":[177,169,144,137],"37":[127],"35":[132]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e8c8df4-ea71-3f48-8c0a-eb76be8f4f25","appLinkName":"","appLinkUrl":"","spaceKey":"TK","spaceName":"TEST KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":10,"kbLinkDomainURLs":["https://redrockscommunitycollege.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYjg2MDNlNS0zNDY0LTQ2ZmMtYWJiMS02ZDQxMmRhODRlNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIwNTkyMjgsIm5iZiI6MTczMjA1ODAyOH0.XDmE9stj33m17ynj5_Bl4aEpIcN0R6DE7JCURmxOVds","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"3b8603e5-3464-46fc-abb1-6d412da84e6c","tokenDurationInMins":20}},"reqCreate":{"id":148,"projectId":10016,"form":{"name":"Event Request","descriptionHtml":"","callToAction":"Event Request","intro":"<p>Request ITS support at your event</p>","instructions":"","icon":10546,"iconUrl":"https://redrockscommunitycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10150","fieldConfigId":"10275","label":"What is the event start date and time?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10151","fieldConfigId":"10276","label":"What is the event end date and time?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10127","fieldConfigId":"10250","label":"Please include the room number of the event location.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10219","fieldConfigId":"10355","label":"Who will be attending this event?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10494","label":"Faculty/Staff","selected":false,"children":[]},{"value":"10495","label":"Students","selected":false,"children":[]},{"value":"10496","label":"Guests","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10218","fieldConfigId":"10354","label":"Number of attendees","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10220","fieldConfigId":"10356","label":"Please select any of the additional event services needed.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10497","label":"Generic Login","selected":false,"children":[]},{"value":"10498","label":"Printing","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide an overview of the event","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/148","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/148","calendarParams":{"firstDay":0,"date":"2024-11-19T16:13:48-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e8c8df4-ea71-3f48-8c0a-eb76be8f4f25","appLinkName":"","appLinkUrl":"","spaceKey":"TK","spaceName":"TEST KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":10,"kbLinkDomainURLs":["https://redrockscommunitycollege.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYjg2MDNlNS0zNDY0LTQ2ZmMtYWJiMS02ZDQxMmRhODRlNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIwNTkyMjgsIm5iZiI6MTczMjA1ODAyOH0.XDmE9stj33m17ynj5_Bl4aEpIcN0R6DE7JCURmxOVds","targetCollection":"upload-project-10016","endpointUrl":"https://api.media.atlassian.com","clientId":"3b8603e5-3464-46fc-abb1-6d412da84e6c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}